Terms of Service

Effective Date: August 31, 2026 Last Updated: August 31, 2026

These Consolidated Master Terms of Service (“Terms”) govern your access to and use of the websites, platforms, applications, content, products, and services offered by Elevator Strategic Hub, LLC (“Elevator Strategic Hub,” “HUB,” “Company,” “we,” “us,” or “our”).

Please read these Terms carefully. By accessing, purchasing, or otherwise using any part of the Services, you agree to be bound by these Terms and our Privacy Notice.

If you do not agree to these Terms, do not access, purchase, or use the Services.

1. Scope of These Terms

These Terms apply to all current and future services, products, resources, and offerings made available by or through Elevator Strategic Hub, whether free or paid and whether delivered online, in person, through a third-party platform, or through another delivery method.

Covered offerings may include:

• Websites, portals, accounts, and online platforms;
• Kajabi checkout, course access, and related platform features;
• White-labeled or branded mobile applications;
• Strategic advising and implementation support;
• Leadership and organizational development;
• Business planning, operational review, and strategic planning;
• Courses, training programs, and educational materials;
• Workshops, webinars, meetings, and review sessions;
• Podcasts, videos, articles, newsletters, and social media content;
• Recordings, downloads, templates, and digital products;
• Assessments, frameworks, methodologies, systems, and tools;
• Memberships and recurring subscription offerings;
• On-site services, events, retreats, and in-person programs;
• Software, digital tools, and AI-enabled or generative AI tools; and
• Other educational, advisory, business, technology, or content offerings made available now or in the future.

Collectively, these are referred to as the “ Services.” Courses, recordings, written materials, frameworks, tools, templates, assessments, software, and other information or resources made available through the Services are referred to as “ Content.” A particular product, program, subscription, engagement, or package offered for purchase or access is referred to as an “ Offering.”

2. Additional Terms and Order of Precedence

Certain Offerings may be subject to an order form, proposal, statement of work, engagement agreement, checkout description, subscription terms, event release, waiver, cancellation policy, or other offer-specific terms (“ Additional Terms ”).

Additional Terms supplement these Terms. If there is a direct conflict:

1. A signed agreement or order form controls with respect to the subject addressed in that document;
2. Offer-specific checkout or written terms control with respect to that Offering; and
3. These Terms apply to all matters not specifically addressed by the Additional Terms.

These Terms do not replace any separate confidentiality agreement, engagement agreement, release, waiver, or other written contract signed by you and the Company.

3. Acceptance of Terms

You accept these Terms when you:

• Visit or use any Company website, platform, or application;
• Create or use an account;
• Submit a form or information through the Services;
• Access free or paid Content;
• Register for or attend an event, workshop, webinar, or session;
• Purchase or subscribe to an Offering;
• Click a button or check a box indicating acceptance; or
• Otherwise use or receive any part of the Services.

If you use the Services on behalf of a company or other organization, you represent that you have authority to bind that organization. In that case, “you” includes both you individually and the organization.

4. Eligibility

You must be at least 18 years old and legally capable of entering into a binding contract to use or purchase the Services.

By using the Services, you represent and warrant that:

• The information you provide is accurate and complete;
• Your use of the Services will comply with applicable law;
• You are not prohibited from receiving the Services under applicable law; and
• If acting for an organization, you have authority to act on its behalf.

We may refuse access, registration, or a purchase if we reasonably believe these requirements have not been met.

5. Accounts and Access

5.1 Account Information

Some Services require an account. You agree to provide accurate, current, and complete registration, billing, and contact information and to update it when necessary.

You are responsible for:

• Maintaining the confidentiality of your username, password, and credentials;
• Using reasonable safeguards to prevent unauthorized access;
• All activity occurring under your account;
• Signing out of shared or unsecured devices; and
• Promptly notifying us of suspected unauthorized use or a security incident.

We are not responsible for loss or damage arising from your failure to secure your account.

5.2 Individual and Organizational Access

Unless the applicable Offering expressly states otherwise, access is licensed to the individual purchaser or authorized user and may not be transferred.

If an organization purchases access for multiple users:

• Access is limited to the number and identity of authorized users covered by the purchase;
• Each authorized user may be required to maintain separate credentials;
• The organization is responsible for its authorized users’ compliance with these Terms; and
• Replacing or adding users may require our approval or additional fees.

5.3 No Unauthorized Account Sharing

You may not:

• Share account credentials with an unauthorized person;
• Allow a person who has not purchased or received authorized access to use paid Services;
• Use one individual account simultaneously for multiple people;
• Sell, rent, transfer, sublicense, or commercially share access;
• Circumvent user, seat, geographic, or access restrictions; or
• Redistribute Content to employees, contractors, affiliates, customers, or third parties unless the applicable Offering expressly permits it.

We may monitor access patterns and device activity to identify suspected misuse. We may require credential resets, restrict access, or suspend an account when we reasonably believe unauthorized sharing has occurred.

6. Purchases and Orders

By submitting an order, you agree to pay all prices, taxes, fees, and charges disclosed at checkout or in the applicable Additional Terms.

We may:

• Accept, reject, limit, or cancel an order;
• Limit purchases by person, organization, location, or jurisdiction;
• Correct pricing, description, or availability errors;
• Refuse transactions that appear fraudulent or unauthorized;
• Restrict purchases by resellers, distributors, or competitors; or
• Discontinue an Offering before accepting an order.

If we cancel an accepted order before providing the purchased Offering, our sole responsibility will be limited to refunding amounts paid for the canceled portion, unless different terms are required by law or stated in the applicable Additional Terms.

Descriptions, images, schedules, features, and pricing are provided in good faith but may contain errors. We may correct material errors and will provide notice when reasonably practicable.

7. Pricing and Payment Obligations

7.1 Payment Authorization

You authorize us and our third-party payment processors to charge your selected payment method for all amounts due.

You represent that:

• You are authorized to use the payment method provided;
• Billing information is accurate and current; and
• Charges incurred through your account will be honored.

Prices may change at any time. A price change will not retroactively alter a completed one-time purchase, but it may apply to a renewal or future purchase after any notice required by law.

7.2 Payment Plans

If an Offering permits payment in installments, the payment plan is a commitment to pay the full purchase price, not a month-to-month subscription that may be canceled before the balance is paid.

Unless the applicable Additional Terms state otherwise:

• Installments will be charged according to the disclosed schedule;
• You remain responsible for all unpaid installments even if you stop participating or using the Offering;
• Loss of interest, lack of participation, scheduling conflicts, or failure to use the Services does not cancel the payment obligation;
• You must maintain a valid payment method; and
• We may accelerate amounts due where permitted by the applicable agreement and law following a material payment default.

7.3 Failed and Late Payments

If a payment is declined, reversed, overdue, or otherwise not received, we may:

• Retry the payment method;
• Request an updated payment method;
• Suspend access to some or all Services;
• Cancel future sessions or deliverables;
• Terminate the applicable Offering or account;
• Refer the balance for collection; and
• Recover reasonable collection costs and other amounts permitted by law.

Suspension or termination does not eliminate amounts already owed.

8. Subscriptions, Renewals, and Cancellation

This section applies only to an Offering identified as a recurring membership or subscription.

8.1 Automatic Renewal

Unless otherwise disclosed at checkout, recurring subscriptions automatically renew for successive periods equal to the initial subscription period until canceled.

You authorize us to charge the applicable subscription fee and taxes to your payment method at each renewal. Renewal pricing may change upon advance notice where required by law.

8.2 Cancellation

You may cancel a subscription using the cancellation method described at checkout, in your account, or by contacting us at sean@elevatorstrategichub.com.

Unless the applicable Additional Terms state otherwise:

• Cancellation stops future renewal charges;
• Cancellation must be completed before the next billing date to avoid the next charge;
• You will retain access through the end of the then-current paid subscription period;
• Cancellation does not result in a prorated refund; and
• Amounts already charged remain subject to the refund policy below.

8.3 Changes to Subscription Features

We may modify subscription Content, features, technology, delivery methods, or service levels. If a material change substantially reduces the core functionality of a prepaid subscription, we may, in our discretion and subject to applicable law, provide substitute functionality, a service credit, or another appropriate remedy.

9. Refund Policy

Except where an Offering expressly includes a different written refund policy or applicable law requires otherwise, all purchases are final and nonrefundable.

This policy applies because many Services provide immediate access to digital Content, proprietary information, reserved capacity, scheduled sessions, or resources that cannot effectively be returned.

Refunds will not ordinarily be issued because:

• You did not use or complete the Services;
• You changed your mind;
• You lacked sufficient time or resources to participate;
• You disagreed with a recommendation;
• You did not achieve a particular result;
• You failed to cancel a subscription before renewal;
• You lost access due to a violation of these Terms; or
• A third-party platform, device, or system under your control was incompatible with the Services.

10. Chargebacks and Payment Disputes

Before initiating a chargeback or payment dispute, you agree to contact us and provide a reasonable opportunity to investigate and resolve the issue.

A chargeback does not cancel a valid payment obligation. If you initiate a chargeback or payment dispute without a valid legal basis, we may:

• Suspend or terminate your account and access;
• Disable access to purchased digital products and Content;
• Cancel upcoming sessions or services;
• Contest the chargeback using relevant transaction and access records;
• Collect unpaid amounts and reasonable costs; and
• Pursue other remedies available by contract or law.

11. Scope and Nature of the Services

Elevator Strategic Hub provides education, strategic advice, recommendations, resources, analysis, tools, and implementation support. Depending on the Offering, we may assist with matters such as:

• Strategic and business planning;
• Leadership and organizational development;
• Financial or operational review;
• Accountability and scorecards;
• Organizational structure;
• Processes and systems;
• Prioritization and execution planning; and
• Implementation of business initiatives.

The precise scope, schedule, participants, and deliverables for an engagement may be stated in Additional Terms.

Unless expressly agreed in a signed writing, we do not assume management or operational control of your business. We are not responsible for supervising your employees, implementing every recommendation, making final decisions, or ensuring regulatory compliance.

12. Your Decisions and Responsibilities

You retain sole responsibility for your business and personal decisions.

You are responsible for:

• Evaluating the suitability of the Services for your circumstances;
• Independently reviewing recommendations before acting;
• Deciding whether and how to implement recommendations;
• Providing complete and accurate information;
• Obtaining necessary internal approvals;
• Managing your employees, contractors, vendors, and advisors;
• Maintaining appropriate business, financial, safety, and compliance controls;
• Complying with applicable laws, regulations, licenses, and contractual obligations; and
• Obtaining advice from qualified legal, tax, accounting, financial, human-resources, employment, safety, insurance, and other professionals.

Any implementation support we provide remains subject to your direction, authorization, oversight, and final approval.

13. No Guarantee of Results

Business outcomes depend on numerous factors outside our control, including your decisions, effort, implementation, personnel, finances, market conditions, competition, regulation, and other circumstances.

We do not represent or guarantee that you will:

• Increase revenue, profit, value, efficiency, or growth;
• Obtain any particular business, financial, or operational result;
• Avoid losses, disputes, or regulatory issues;
• Successfully implement any recommendation;
• Achieve results similar to another customer or example; or
• Receive uninterrupted access to every platform, feature, or technology.

Testimonials, examples, projections, case studies, and descriptions of prior outcomes are illustrative only. They are not promises or guarantees of your results.

You accept the risk that use of the Services may not produce the outcome you expect.

14. No Professional Advice

The Services are provided for general educational, strategic, and business-advisory purposes.

Unless a separate signed agreement expressly provides otherwise, Elevator Strategic Hub is not acting as your:

• Attorney or legal advisor;
• Accountant, auditor, or tax advisor;
• Investment or financial advisor;
• Human-resources or employment professional;
• Safety consultant;
• Insurance advisor; or
• Other licensed professional.

Content concerning legal, tax, accounting, finance, employment, human resources, regulatory, insurance, or safety matters is general information only. It is not a substitute for advice from a qualified professional familiar with your specific circumstances.

15. AI-Enabled Tools and Generative AI

15.1 Use of AI

Some Services may use, incorporate, connect to, or be supplemented by artificial intelligence, machine learning, generative AI, automated analysis, or similar technologies (“ AI-Enabled Tools ”).

AI-Enabled Tools may assist with analysis, education, brainstorming, assessments, recommendations, drafting, planning, or access to Company frameworks and knowledge. We may use AI internally or make AI-Enabled Tools directly available to users.

15.2 Limitations of AI Outputs

AI-generated or AI-assisted information (“AI Outputs”) may be incomplete, inaccurate, misleading, biased, inconsistent, outdated, unsuitable, or factually incorrect. AI Outputs may also omit relevant information or produce different responses to similar inputs.

We do not represent that AI Outputs are:

• Appropriate for your specific business;
• Free from errors or third-party content;
• Unique or exclusive to you;
• Suitable for making high-risk decisions; or
• A substitute for human judgment or professional advice.

15.3 User Evaluation and Responsibility

You are solely responsible for reviewing, evaluating, testing, and verifying AI Outputs before relying on or implementing them.

You must use qualified human judgment and, where appropriate, seek review by licensed or specialized professionals. You may not rely on AI Outputs as legal, tax, accounting, financial, employment, human-resources, engineering, safety, regulatory, or other licensed professional advice.

You remain responsible for all decisions, actions, communications, and materials based on AI Outputs.

15.4 Third-Party AI Providers

AI-Enabled Tools may depend on third-party models, application programming interfaces, hosting providers, software vendors, or technology platforms. Those providers may change their:

• Models and technology;
• Terms and policies;
• Functionality and output behavior;
• Pricing or access requirements;
• Security or data practices;
• Compatibility; or
• Availability.

We do not control and cannot guarantee the continued availability, functionality, accuracy, security, compatibility, or performance of third-party AI technology.

15.5 Changes to AI-Enabled Tools

We may modify, replace, restrict, suspend, or discontinue an AI-Enabled Tool or feature at any time, including in response to:

• Changes by a technology provider;
• Legal or regulatory developments;
• Security, privacy, or intellectual property concerns;
• Technical limitations;
• Misuse;
• Commercial considerations; or
• Changes to our Services.

15.6 Restrictions on AI Inputs

Unless we expressly authorize otherwise in writing, do not submit through an AI-Enabled Tool:

• Social Security numbers or government identifiers;
• Payment-card or bank-account information;
• Medical or health information;
• Biometric data;
• Passwords or authentication credentials;
• Export-controlled or regulated information;
• Information subject to professional secrecy or privilege;
• Personal information about employees, customers, or third parties that you lack authority to disclose;
• Trade secrets belonging to another person;
• Confidential information subject to a nondisclosure obligation; or
• Information whose disclosure could create a material security, legal, or privacy risk.

You represent that you have all rights, notices, permissions, and legal bases necessary to submit information through an AI-Enabled Tool.

16. Third-Party Platforms, Services, and Links

The Services may be hosted, delivered, or supported through third parties, including Kajabi, payment processors, hosting providers, analytics services, communications tools, mobile app providers, social media services, and AI technology providers.

Your use of a third-party service may also be governed by that provider’s terms and privacy practices.

We are not responsible for:

• A third party’s acts, omissions, content, policies, or practices;
• Platform outages, interruptions, security incidents, or data loss;
• Changes to third-party features or access requirements;
• Compatibility with your devices, software, or network;
• Transactions conducted directly with third parties; or
• Content or services available through external links.

A link or integration does not necessarily constitute our endorsement of the third party.

17. Changes to Services and Offerings

We may update or modify the Services as our business and technology evolve. This may include changes to:

• Curriculum, Content, or instructors;
• Frameworks, assessments, methodologies, or tools;
• Features and functionality;
• Platforms and technology providers;
• Delivery methods;
• Session dates, times, or formats;
• Program duration or sequencing;
• Support channels;
• Membership benefits; or
• Availability of an Offering.

We may substitute reasonably comparable Content, technology, personnel, delivery methods, or scheduling when necessary.

We may suspend or discontinue an Offering. Where practicable, we will use commercially reasonable efforts to notify materially affected paying users and provide any remedy required by applicable law or applicable Additional Terms.

18. Intellectual Property Rights

18.1 Company Ownership

The Services and Content are owned by or licensed to Elevator Strategic Hub and are protected by copyright, trademark, trade secret, and other intellectual property laws.

Company intellectual property includes, without limitation:

• Frameworks, methodologies, and strategic models;
• Assessments, scorecards, and processes;
• Business systems and implementation methods;
• Courses, workshops, recordings, and training materials;
• Articles, podcasts, videos, and presentations;
• Templates, documents, downloads, and written materials;
• Software, tools, databases, and user interfaces;
• Prompts, system instructions, workflows, and knowledge bases;
• Datasets, knowledge files, and compilations;
• Graphics, logos, names, and branding; and
• Modifications, adaptations, and derivative works of the foregoing.

Purchasing or accessing a Service does not transfer ownership of any Company intellectual property.

18.2 Limited License

Subject to payment of all applicable fees and compliance with these Terms, we grant you a limited, revocable, nonexclusive, nontransferable, and nonsublicensable license to access and use the applicable Services and Content for your own internal business or individual purposes during the authorized access period.

This license does not include the right to reproduce or provide the Content throughout an organization unless the applicable Offering expressly includes an organizational or multi-user license.

18.3 Prohibited Uses

Without our prior written permission, you may not:

• Copy, reproduce, republish, upload, post, or distribute Content;
• Sell, resell, rent, sublicense, or commercially exploit the Services;
• Share paid Content with unauthorized persons;
• Record, transcribe, or distribute a session or event;
• Modify, translate, adapt, or create derivative works;
• Remove copyright, trademark, confidentiality, or proprietary notices;
• Use Content to provide training, consulting, or competing services;
• Repackage Company Content under your own or another person’s branding;
• Use the Services to build or improve a competing framework, methodology, product, course, tool, service, database, or knowledge base;
• Use Content to train, fine-tune, test, benchmark, or improve an AI or machine-learning model without written permission;
• Systematically download, capture, archive, or reproduce Content;
• Use bots, crawlers, scripts, or automated systems to access or collect Content;
• Scrape, mine, extract, or harvest data or proprietary materials;
• Reverse engineer, decompile, disassemble, or attempt to discover source code;
• Extract or attempt to discover prompts, system instructions, hidden instructions, knowledge files, datasets, model configurations, frameworks, or methodologies;
• Circumvent technical, security, usage, or access controls; or
• Assist another person in doing any of the foregoing.

These restrictions apply whether an activity is performed manually or through automated, AI-enabled, or other technological means.

18.4 Company Marks

The Elevator Strategic Hub name, branding, logos, and related marks may not be used without prior written permission. No license to Company trademarks is granted by these Terms.

18.5 Feedback

If you voluntarily provide suggestions or feedback regarding the Services, you grant us a perpetual, worldwide, irrevocable, royalty-free right to use that feedback to operate, develop, and improve our business and Services.

This provision does not authorize us to publicly identify you or disclose your confidential information.

19. User Materials and Information

You retain ownership of information, documents, text, data, and other materials you submit through the Services (“ User Materials ”).

You grant us and our service providers a nonexclusive license to host, copy, process, transmit, display, and otherwise use User Materials as reasonably necessary to:

• Provide and administer the Services;
• Respond to your requests;
• Perform an engagement;
• Operate, secure, and troubleshoot our systems;
• Enforce these Terms;
• Comply with law; and
• Exercise other rights described in our Privacy Notice or Additional Terms.

You represent that you have the right to provide the User Materials and that our authorized processing will not violate applicable law, contractual restrictions, or third-party rights.

You remain responsible for maintaining your own copies and backups of important User Materials.

20. Confidential and Sensitive Business Information

In an advisory engagement, you may provide nonpublic business information to us. We will use such information for the applicable engagement and other purposes authorized by these Terms, the Privacy Notice, or any Additional Terms.

However:

• Information may be processed through third-party platforms and service providers;
• Internet communications and technology systems cannot be guaranteed completely secure;
• We do not control every third party’s systems or data practices;
• We do not assume professional confidentiality obligations applicable to attorneys, accountants, or other licensed professionals; and
• A separate nondisclosure agreement may be appropriate for especially sensitive engagements.

Do not submit information through a general form, messaging function, or AI-Enabled Tool if it requires safeguards not expressly provided for that feature.

Nothing in these Terms requires disclosure of legally privileged, export-controlled, regulated, or third-party confidential information.

21. Acceptable Use

You may use the Services only for lawful purposes and in accordance with these Terms.

You may not:

• Violate applicable law or another person’s rights;
• Submit false, fraudulent, defamatory, infringing, or unlawful material;
• Harass, threaten, impersonate, or harm another person;
• Interfere with the operation, integrity, or security of the Services;
• Introduce malware, malicious code, or harmful content;
• Probe, test, or bypass a security measure without authorization;
• Access another user’s account;
• Use the Services for deceptive, fraudulent, or unlawful activity;
• Overload or unreasonably burden the Services;
• Use the Services to generate or distribute harmful or illegal material;
• Collect information about other users without authorization; or
• Use the Services in a manner that damages the Company, its users, providers, reputation, or intellectual property.

22. Suspension and Termination

We may restrict, suspend, or terminate your access if:

• You share credentials or provide unauthorized access;
• You misuse the Services or Content;
• You violate intellectual property restrictions;
• You submit harmful, unlawful, or prohibited information;
• Your activity creates a security, legal, operational, or reputational risk;
• A third-party provider requires suspension;
• We discontinue the applicable Offering; or
• You otherwise materially breach these Terms or Additional Terms.

We may, in our sole discretion, provide notice and an opportunity to cure. We may act immediately without prior notice when necessary to prevent harm, unauthorized access, infringement, fraud, or security risk. The absence of prior notice will not affect the validity of any suspension or termination.

22.1 Effect of Termination

Upon termination:

• Your right to use the affected Services ends;
• We may disable your account and access;
• Licenses granted to you under these Terms terminate;
• You must stop using and distributing Company Content;
• Amounts already due remain payable; and
• Provisions intended by their nature to survive will remain effective.

Termination for breach ordinarily does not entitle you to a refund.

22.2 Access to Digital Products

Access periods may vary by Offering. References to “lifetime access” or similar terms, if used, mean access for as long as we continue to make that digital product available through the applicable platform, not for your natural lifetime and not a guarantee of perpetual hosting.

After cancellation, expiration, or termination:

• Subscription Content may become inaccessible at the end of the paid period;
• Content licensed for a specified period may become inaccessible when that period ends;
• Access may be immediately revoked for misuse or material breach; and
• Downloaded materials remain subject to these Terms and license restrictions.

You are responsible for downloading any materials expressly made downloadable before authorized access ends.

23. Recordings, Publicity, and Testimonials

We may record workshops, webinars, calls, or events when advance notice is provided or consent is otherwise obtained. Recording terms may be included in registration materials or Additional Terms.

Your purchase alone does not authorize us to publicly use your name, likeness, image, testimonial, company identity, confidential business information, or identifiable results for marketing. We may request a separate release or other affirmative permission for those uses.

If you voluntarily submit a testimonial for promotional use or expressly authorize its use, you grant us the rights described in the applicable consent or release. You may not record or distribute Company sessions without prior written permission.

24. In-Person and On-Site Services

This Section 24 establishes the general legal protections that apply to all in-person offerings, including workshops, on-site strategic planning engagements and days, meetings, events, and retreats (each, an “In-Person Offering”). The specific scope, location, schedule, pricing, travel expenses, cancellation terms, and other commercial details for a particular In-Person Offering may be established through the applicable checkout page, proposal, engagement details, or other Additional Terms, which may address matters such as:

• Scope and deliverables;
• Scheduling and cancellation;
• Travel, lodging, and expenses;
• Facility access;
• Health and safety;
• Assumption of risk;
• Conduct requirements;
• Photography or recording; and
• Releases or liability waivers.

Facilities and Premises. Where an In-Person Offering takes place at a location provided or controlled by you or a third party, you are responsible for the safety, suitability, legal compliance, and condition of the facilities, premises, equipment, and activities under your control. You will maintain the premises in a reasonably safe condition, comply with applicable health, safety, accessibility, and building requirements, and promptly disclose known hazards. We are not responsible for the condition of, or any injury, loss, or damage occurring at, a facility or premises that we do not own or control.

Participant Conduct. You and your participants will behave lawfully, safely, respectfully, and professionally during an In-Person Offering and will comply with our reasonable instructions and any applicable venue rules. We may refuse admission to, or remove, any participant whose behavior is unsafe, disruptive, unlawful, harassing, intoxicated, or harmful to others or to the offering, without refund and without limiting our other rights.

24.1 Assumption of Risk.

Participation in an In-Person Offering is voluntary and may involve inherent risks, including risks of personal injury, illness, and property loss or damage, as well as risks arising from travel, venue conditions, physical activity, and interaction with other participants and third parties. To the maximum extent permitted by law, you knowingly and voluntarily assume all such risks on behalf of yourself and your participants, whether or not those risks are specifically identified in advance.

24.2 Release and Limitation of Liability for In-Person Offerings.

To the maximum extent permitted by law, you, on behalf of yourself and your participants, release, waive, and discharge Elevator Strategic Hub and its owners, directors, officers, employees, affiliates, agents, contractors, licensors, vendors, and service providers from any claims, liabilities, damages, losses, costs, and expenses arising out of or relating to personal injury, illness, death, or loss of or damage to property in connection with an In-Person Offering, except to the extent caused by our gross negligence or willful misconduct or where such release is prohibited by applicable law. This Section is in addition to, and does not limit, the disclaimers and limitations of liability in Sections 25 and 26.

24.3 Travel and Expenses.

You are responsible for your own and your participants’ travel, transportation, lodging, meals, and related arrangements and expenses in connection with an In-Person Offering, unless the applicable Additional Terms expressly state otherwise. We are not responsible for any travel-related costs, delays, cancellations, or losses.

24.4 Cancellation, Rescheduling, and Nonattendance.

We may reschedule, relocate, modify, substitute personnel for, or cancel an In-Person Offering, including due to insufficient enrollment, venue unavailability, safety concerns, or a force majeure event. Where an In-Person Offering is canceled by us, our responsibility, if any, will be limited as provided in the applicable Additional Terms or, absent such terms, to a credit or refund of amounts paid for the canceled offering. Cancellation, rescheduling, or nonattendance by you does not entitle you to a refund of nonrefundable amounts or of third-party or nonrecoverable costs, and does not relieve you of any outstanding payment obligation, except as required by applicable law or the applicable Additional Terms.

24.5 Photography and Recording.

We may photograph, film, or record an In-Person Offering for operational, educational, and promotional purposes where advance notice is provided or consent is otherwise obtained, subject to Section 23. By attending, participants may appear in such photographs, recordings, or images. Participants may not photograph, record, or distribute a Company session or proprietary Content without our prior written permission.

24.6 Health, Safety, and Compliance.

You will comply, and will cause your participants to comply, with applicable laws and with reasonable health and safety measures we or a venue may require. We may impose, modify, or suspend health and safety requirements and may decline or discontinue an In-Person Offering where we reasonably believe participation poses a safety, legal, or reputational risk.

24.7 Separate Waivers.

We may, but are not required to, request that participants sign a separate release, waiver, assumption of risk, or conduct acknowledgment for a particular In-Person Offering. The protections in this Section 24 apply in addition to, and are not superseded by, any such separate document unless that document expressly states otherwise.

25. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES AND CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE.”

ELEVATOR STRATEGIC HUB DISCLAIMS ALL EXPRESS, IMPLIED, AND STATUTORY WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AVAILABILITY, AND QUIET ENJOYMENT.

We do not warrant that:

• The Services will satisfy your expectations or particular needs;
• Access will be uninterrupted, timely, secure, or error-free;
• Content or AI Outputs will be accurate or complete;
• Defects will be corrected;
• The Services will remain available on a particular platform;
• Third-party technology will continue to function; or
• Use of the Services will produce a particular outcome.

Some jurisdictions do not permit certain warranty exclusions. In those jurisdictions, these exclusions apply only to the maximum extent permitted by law.

26. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ELEVATOR STRATEGIC HUB AND ITS OWNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, ADVISORS, LICENSORS, VENDORS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES.

This exclusion includes:

• Lost profits, revenue, savings, or business opportunities;
• Business interruption;
• Loss or corruption of data;
• Replacement costs;
• Reputational harm;
• Employment, management, operational, or regulatory consequences;
• Decisions made in reliance on Content or AI Outputs; and
• Failures or changes involving third-party platforms or technology.

To the maximum extent permitted by law, the total aggregate liability of Elevator Strategic Hub arising out of or relating to an Offering, the Services, or these Terms will not exceed the amount you paid to Elevator Strategic Hub for the specific Offering giving rise to the claim during the twelve months preceding the event giving rise to liability.

For free Services or public Content, total liability will not exceed one hundred U.S. dollars ($100).

These limitations apply regardless of the legal theory asserted and even if we were advised that damages were possible.

27. Indemnification

You agree to indemnify, defend, and hold harmless Elevator Strategic Hub and its owners, directors, officers, employees, affiliates, agents, contractors, licensors, vendors, and service providers from claims, liabilities, damages, judgments, losses, costs, and expenses (including reasonable attorneys’ fees, which will be reimbursed as incurred), arising out of or relating to:

• Your material breach of these Terms or Additional Terms;
• Your unlawful or unauthorized use of the Services;
• Your User Materials;
• Your violation of another person’s rights;
• Your business decisions or implementation activities;
• Your submission of information you were not authorized to provide; or
• Misuse of your account by a person to whom you provided access.

We may assume control of the defense of a covered claim. You agree to reasonably cooperate and may not settle a claim imposing liability or obligations on us without our written consent.

28. Force Majeure

We will not be liable for delay, interruption, or failure caused by circumstances beyond our reasonable control, including:

• Natural disasters or severe weather;
• Fire, flood, epidemic, or public-health emergency;
• War, terrorism, civil unrest, or government action;
• Labor disputes;
• Utility, telecommunications, or internet failures;
• Cyberattacks or widespread technology incidents;
• Transportation disruption;
• Illness or incapacity of essential personnel;
• Failure or unavailability of a third-party platform; or
• Changes in law or regulation.

We may reschedule, modify, substitute, suspend, or cancel affected Services. Where reasonably practicable, we will notify materially affected purchasers and communicate available alternatives. Except as required by applicable law, affected Services will not give rise to a refund or credit obligation solely because of a force majeure event.

29. Governing Law

These Terms and any dispute arising from them are governed by the laws of the State of Florida, without regard to conflict-of-laws principles.

The United Nations Convention on Contracts for the International Sale of Goods does not apply.

30. Dispute Resolution; Binding Arbitration

Before filing a formal claim, each party agrees to provide written notice describing the dispute and to attempt in good faith to resolve it informally for at least 30 days.

Except for claims eligible for small claims court and claims seeking injunctive relief to protect intellectual property, confidential information, accounts, or system security (which may be brought in any court of competent jurisdiction without prior informal resolution), disputes arising out of or relating to these Terms or the Services will be resolved by final and binding arbitration.

The arbitration will:

• Be administered by the American Arbitration Association under its applicable rules;
• Proceed before one arbitrator;
• Take place in Hillsborough County, Florida, unless the parties agree otherwise;
• Be conducted in English; and
• Permit entry of judgment on the award in any court with jurisdiction.

 

31. Class Action and Jury-Trial Waiver

YOU AND ELEVATOR STRATEGIC HUB AGREE TO BRING CLAIMS ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF, CLASS MEMBER, OR REPRESENTATIVE IN A CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE ACTION.

Unless both parties agree, the arbitrator may not consolidate claims or preside over a representative proceeding.

For disputes permitted to proceed in court, EACH PARTY WAIVES, TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE RIGHT TO A TRIAL BY JURY.

If a dispute is not subject to arbitration, the parties consent to exclusive personal jurisdiction and venue in the state or federal courts located in Hillsborough County, Florida.

32. Limitation Period

To the maximum extent permitted by law, any claim arising out of or relating to these Terms or the Services must be commenced within one year after the claim accrued. Claims not commenced within that period are permanently barred.

33. Privacy

Our collection, use, disclosure, and protection of personal information are described in our Privacy Notice.

By using the Services, you acknowledge that:

• Information may be processed by third-party service providers;
• Information may be processed in the United States and other jurisdictions;
• No online system or transmission method is completely secure; and
• You are responsible for deciding what information to submit through the Services.

If these Terms conflict with the Privacy Notice regarding the handling of personal information, the Privacy Notice will control with respect to that handling.

34. Changes to These Terms

We may revise these Terms to reflect changes to our business, Services, technology, legal obligations, or practices.

Updated Terms will be posted through the applicable website or platform with a revised “Last Updated” date. We may provide additional notice of material changes when required by law or when reasonably appropriate.

Changes will apply prospectively unless otherwise stated or legally permitted. Unless a different effective date is specified in the update, revised Terms will take effect 30 days after posting. Your continued use of the Services after revised Terms take effect constitutes acceptance of those revised Terms.

If you do not agree to an update, you must stop using the Services and cancel any affected subscription before its next renewal, subject to outstanding payment obligations.

35. Electronic Communications and Signatures

You consent to receive agreements, notices, disclosures, receipts, and other communications electronically, including by email, account notification, or posting through the Services.

Electronic acceptance, including clicking an acceptance box or purchase button, has the same effect as a handwritten signature to the extent permitted by law.

You are responsible for maintaining a current email address and reviewing communications sent to that address.

36. General Provisions

36.1 Entire Agreement

These Terms, the Privacy Notice, and applicable Additional Terms constitute the entire agreement concerning the matters they address and supersede all prior or contemporaneous oral or written communications, representations, and understandings covering the same subject matter, including prior website terms and Kajabi checkout terms.

36.2 Assignment

You may not assign or transfer these Terms or your account without our prior written consent. We may assign these Terms in connection with a reorganization, merger, financing, sale of assets, transfer of an Offering, or other business transaction.

36.3 Severability

If a provision is held unlawful or unenforceable, it will be enforced to the maximum extent permitted or severed, and the remaining provisions will remain effective. Nothing in these Terms waives, limits, or shortens any right, remedy, or limitation period that applicable law or payment-network rules do not permit to be waived, limited, or shortened.

36.4 No Waiver

Failure to enforce a provision is not a waiver. A waiver is effective only if made in writing by an authorized Company representative.

36.5 No Partnership or Agency

These Terms do not create a partnership, joint venture, fiduciary relationship, employment relationship, franchise, or agency between you and Elevator Strategic Hub.

36.6 No Third-Party Beneficiaries

Except for Company parties expressly protected by the warranty, liability, and indemnification provisions, these Terms do not create rights for third parties.

36.7 Headings

Headings are included for convenience and do not limit the meaning of any provision.

36.8 Survival

Provisions concerning payment obligations, intellectual property, confidentiality, disclaimers, limitation of liability, indemnification, dispute resolution, and any other provisions that by their nature should survive will remain effective after cancellation or termination.

37. Contact Information

Questions concerning these Terms, an account, or a purchase may be directed to:

Elevator Strategic Hub, LLC  3018 59th St South, Unit 101  Saint Petersburg, Florida 33707  United States

Email: sean@elevatorstrategichub.com 

Telephone: 727-506-3478   

Website: www.elevatorstrategichub.com